Successful VoIP deployment relies on careful planning, thoughtful infrastructure preparation, and a management platform designed for IP telephony's unique real-time performance requirements.
Network assessment is a key component of this, but you also need tools to test your pilot deployment once your network has been assessed and configured to handle the demands of data, voice, and perhaps video.
In addition, you'll need a solution to constantly monitor the IP telephony infrastructure and associated applications, to retain the service levels and reliability your telephony users will expect.
Put simply, you need PROGNOSIS management and monitoring tools - built specifically to ensure reliability and the highest possible call quality for your enterprise IP telephony environment.
The PROGNOSIS products for IP Telephony are the following:
PRODUCT |
FUNCTIONALITY |
| PROGNOSIS IP Telephony Assesor |
When your organization is ready to deploy VoIP, it's imperative you perform an assessment to determine your network's readiness. PROGNOSIS IP Telephony Assessor tests your network to highlight deficiencies and upgrade requirements, enabling you to make informed decisions before spending money on network enhancements or pilot deployments.
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| PROGNOSIS IP Telephony Manager |
When it comes to optimizing voice quality and monitoring the health of your IP telephony deployment, you need a comprehensive tool that looks below the surface. PROGNOSIS IP Telephony Manager provides performance monitoring, alerting, deep diagnostics and reporting to take the guesswork out of building and maintaining a reliable, enterprise-class IP telephony service on major IP-PBX vendor technology such as Cisco and Avaya.
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| PROGNOSIS IP Telephony Management Reporter |
Gaining insight into service levels and utilization trends is as essential for IP telephony as it was for traditional telephony. PROGNOSIS IP Telephony Management Reporter provides you with executive overview reports covering utilization trends and service levels, and in-depth operational reports for problem troubleshooting. |
| PROGNOSIS for SRST |
Branch-office VoIP deployments often rely on Cisco Unified Survivable Remote Site Telephony (SRST) to ensure localized failover call processing in the event of a WAN outage. PROGNOSIS for SRST checks that this back-up system is available, alerts you when it is activated, and proactively monitors the performance of phones and SRST routers until normal service is restored.
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| PROGNOSIS IP Telephony Express |
PROGNOSIS IP Telephony Express ensures quality of service for Cisco Unified CallManager Express and Cisco Unity Express ecosystems by identifying faults and performance problems in real time.
PROGNOSIS for Call Manager Express
Managing the performance and reliability of distributed, branch-office VoIP deployments brings unique challenges. PROGNOSIS for CallManager Express provides fault and performance monitoring through web-based dashboards that give you a simple, single-office display, or a comprehensive, organization-wide view.
PROGNOSIS for Unity Express
Long delays between voice prompts or unexpected silence when dialing into your Cisco Unity Express is unacceptable. PROGNOSIS for Unity Express provides real-time alerting of breaches in voice mail utilization, while ensuring this critical business communication system is always functioning at peak efficiency. |
| PROGNOSIS IPCC Management Reporting |
Contact centers live or die by their reporting capabilities. Agents, team leaders, supervisors, and managers must know what is happening as it is happening. PROGNOSIS IPCC Management Reporting is a customized offering that gives you real-time visibility into a vast array of performance and throughput information for your Cisco IPCC Enterprise and IPCC Express contact center. |
